01
Refund Eligibility
- Order could not be delivered due to a serviceability or courier failure.
- Product received damaged, leaking or with a broken seal.
- Wrong product or wrong quantity delivered.
- Duplicate payment made for the same order.
Payments & Refunds
Refund Policy
Where a refund applies, we keep the process simple, documented and traceable back to your original payment method.
Last updated · September 2026
02
How to Request a Refund
Write to us within 7 days of delivery (or of the expected delivery date, if the parcel never arrived) with your order number and a short description of the issue. Photographs of the product and packaging help us resolve the case faster.
03
Refund Timeline
- Approval is confirmed within 3 working days of receiving your request and supporting details.
- Approved refunds are initiated within 3–5 working days.
- Banks and payment providers typically credit the amount within 5–7 working days after initiation.
- Refunds are always issued to the original payment method.
04
Non-Refundable Cases
- Products opened or partially consumed, except where a genuine quality issue exists.
- Requests raised after the eligibility window has passed.
- Delays caused by an incorrect or incomplete delivery address.
- Consultation and wellness programme fees once the session or batch has begun.
Need help?
Contact Dr Mehta Wellness for assistance with this policy or with any order. Our team responds on working days.