01
Eligible Returns & Exchanges
- Product delivered damaged, leaking or with a broken tamper seal.
- Wrong product, wrong variant or wrong quantity delivered.
- Product received past, or very close to, its expiry date.
Returns
Return & Exchange Policy
Because our products are consumable health supplements, returns follow strict safety rules. Here is exactly what we can and cannot accept.
Last updated · September 2026
02
Return Window
Raise your request within 7 days of delivery. Requests made after this window cannot be processed, as we cannot verify how a consumable product was stored.
03
How to Raise a Request
- Message us on WhatsApp or email with your order number.
- Attach clear photographs of the product, the seal and the outer packaging.
- Keep the item and all packaging until the request is closed.
- Once approved, we arrange a pickup or share simple return instructions.
04
Exchanges
Approved exchanges are shipped as soon as the returned item is received and checked. If the same product is unavailable, we offer a refund instead.
05
Non-Returnable Items
- Opened, used or partially consumed products, unless a quality issue is confirmed.
- Products damaged after delivery through incorrect storage or handling.
- Items returned without original packaging or proof of purchase.
Need help?
Contact Dr Mehta Wellness for assistance with this policy or with any order. Our team responds on working days.